As a litigator, I am always mindful of protecting our firm from claims, especially with the prices of PII soaring. 

So it was deeply concerning to read that 25% of will writers have taken instructions by email and 8% via Whats App. I cannot see how any professional, conscientious will writer can judge capacity, exclude undue influence and take clear instructions by anything other than a conversation with the testator.

If this later opens the will up to a contest in years to come, this leaves the will writer very vulnerable to a negligence claim and it is nevertheless poor practice. 

I have previously given webinars/training on how will writers can avoid negligence claims. If you are interested in future events or would like the notes then do contact me.